Refund & Cancellation

Refund & Cancellation Policy

Version 1.7 · effective August 25, 2026 · Kafka Roki. This is a faithful English rendering of our Korean Terms & Refund Policy; the Korean version prevails in case of any discrepancy.

This policy explains how cancellations and refunds work for Kafka Roki (the “Studio”) production and operation services — websites, video, presentations, branding, and content — as well as for self‑service digital goods. By booking a consultation or making a payment, you agree to these terms.

Payment & Currency Refund Schedule Digital Goods Travel & Rush Recurring Contact

01Payment & Currency

Fees are, as a rule, paid in full at project kickoff (recurring operation services are billed monthly in advance).
Prices are set in Korean won (KRW). For international payments, the amount is converted to your currency (e.g., USD) at the exchange rate applicable at the time of payment.
For card and international payments, payment‑processing/remittance fees and any differences due to exchange‑rate movement are borne by the customer and shown added to the total at checkout.
Supported methods include bank transfer, card, KakaoPay, and international payments (PayPal, etc.).
For hand‑made, contract‑based production, listed prices are exclusive of tax: VAT (10%) is added, and a tax invoice can be issued on request.
For self‑service tools (3D Orb, card‑news maker, digital business card, etc.), listed prices include VAT and no tax invoice is issued.
Self‑service digital products are pay‑as‑you‑go, priced per item and usable the moment payment clears — 3D Orb video KRW 10,000 per item, digital business card KRW 15,000 per issue, card‑news images KRW 1,000 per saved image (see the pricing page for details). They are charged only where the payment feature is switched on.
Your site address (domain) — you choose one of two options. (1) Use a subdomain of ours (e.g. yourshop.kafka-roki.com) at no additional cost. (2) Use your own domain (e.g. yourshop.com): registration, payment and renewal are made in your name and with your payment method, and the domain fee (about KRW 20,000 per year at the registrar; premium extensions such as .ai are quoted separately) is paid by you each year. We handle the connection setup and remind you 30 days before expiry, but we are not liable for downtime caused by a missed renewal. You may start with (1) and switch to (2) at any time — the site we built stays the same. Hosting and the SSL certificate are included in the build fee, with nothing further to pay.
Orders with a total of KRW 5,000,000 or more cannot be paid by card in a single charge. We finalise the quote during the consultation and receive payment by bank transfer (tax invoice issued).
How and when you receive the service. Nothing is shipped physically; everything is delivered online. 3D Orb videos and card‑news images are downloaded instantly in your browser (within seconds of payment). The digital business card is issued instantly as a link and QR code shown on screen, ready to copy and send. Custom production (websites, video, presentations, detail pages) is produced on the schedule agreed at consultation and delivered by email and messenger (KakaoTalk in Korea, Telegram for overseas clients) on completion, with progress visible at any time on the order‑lookup page.
Advance booking is under three months — requested completion dates are accepted only less than three months from the request, and production does not exceed three months either. If several items together would run past three months, we split them into sequential, separately contracted stages. (This limit does not apply to booking a free consultation.)

02Refund Schedule (Custom Production)

Because our deliverables are custom‑made, the portion of work already performed is non‑refundable. Refunds are determined by the stage at the time of your cancellation request:

After payment, before work begins	100% full refund
After kickoff, before any draft is delivered (planning & scheduling secured)	90% refund (10% withheld for preparation & scheduling)
After a draft is delivered, before the first deliverable	50% refund
50% or more of production completed	Non‑refundable (based on work invested). Only the remaining scope may be adjusted by mutual agreement.
After delivery / completion	Non‑refundable. Defects are handled under our free‑fix warranty (2 months, where applicable).

Stage is assessed from records of drafts/deliverables sent and the amount of work invested. Refunds are issued to the original payment method. For card and international payments (PayPal, etc.), the payment‑processing fees incurred and any exchange‑rate loss are deducted from the refund. Processing typically takes 3–7 business days.

03Self‑Service Digital Goods (e.g., 3D Orb Video)

Self‑service digital products — the 3D Orb video, the digital business card, card news images, and the digital invitation (low‑cost items generated instantly) may be cancelled and refunded before download or publishing begins. Once download or publishing is complete, the product is considered delivered, and refunds are restricted — this restriction is disclosed and agreed to at checkout, and a free preview is provided beforehand. If payment succeeded but the video was not delivered properly due to a generation error or defect, we will re‑issue it or refund you after individual review.

Where the fault is ours, you may withdraw within 7 days. Even for digital goods, if the product was not delivered properly through our fault — it failed to generate or publish, the file will not open, or it materially differs from what we displayed or advertised — you may request withdrawal (cancellation and refund) even after download or issuance is complete. The window is 7 days from the day you received the product, or 7 days from the day you discovered the defect where it was not immediately apparent. Once confirmed we issue a full refund, or re‑create the item instead if you prefer. Reach us through the order‑lookup page, email, or messenger (KakaoTalk in Korea, Telegram for overseas clients).

Works made with automated production tools. Tools that generate images, video, or copy may be used as an aid during production, but what to make, which results to keep, and how to refine them are decided by people. For self‑service products such as the 3D Orb video, the shape, colour, speed, and text are chosen by you. The right to use the resulting work is yours, and we do not sell or transfer it to anyone else without your consent. Please note, however, that works produced with such tools may not qualify for copyright registration in every country, depending on how much human authorship is recognised. We transfer usage rights but cannot warrant registrability or exclusivity. If you need trademark registration or exclusive use, tell us during the consultation and we will plan the work accordingly.

You can download again — for one year from payment. The 3D Orb video and card‑news images download immediately after payment, and the files you receive are yours to use with no time limit. If you lose them, we will re‑issue them at no extra charge. Re‑issue is available for one year from the payment date; after that our stored working data is cleared and re‑issue is no longer possible, so please keep your own copy within that year. Request a re‑issue through the order‑lookup page, email, or messenger.

Domain prepayment is fully refundable before the domain is registered. Once registration is complete it is non‑refundable, because the fee has already been paid to the registry and cannot be cancelled or returned. The registered address belongs to you, and we will transfer it to your own account on request.

04Travel & Rush Fees

Travel fees cover one on‑site visit. If cancelled after the visit is scheduled, actual transportation costs incurred are deducted. After the visit is completed, travel fees are non‑refundable. For Jeju or overseas visits, airfare/lodging and other actual costs are estimated separately.
Rush (expedited) handling adds a 50% surcharge on the work fee. Once the rush process has begun, the surcharge is non‑refundable.

05Monthly Recurring Services

Recurring operation is billed monthly in advance.
You may cancel at any time, and we refund the unused days. Even if a 6‑ or 12‑month term was discussed, you are not locked in: you may withdraw at any time, regardless of the remaining term. For the month already paid, we refund pro rata for the days you did not use.
Refund = amount paid for the month ÷ total days in that month × remaining days (the day you notify us counts as used).
The committed term is never invoiced as a lump sum. Even if you commit to 6 or 12 months, we do not take that amount at kickoff: one month is billed at a time, as each month of service begins.
Tell us through the order‑lookup page, email, or messenger (KakaoTalk in Korea, Telegram for overseas clients). No further months are billed, and any invoice already issued but unpaid is cancelled.
Refunds are issued to the original payment method and typically take 3–7 business days. For card and international payments, the payment‑processing fees incurred and any exchange‑rate loss are deducted.

06How to Request a Refund / Contact

To request a cancellation or refund, contact us with your receipt number and payment details.
Operated by Kafka Roki · Owner: JeongMi Baek · Business Registration No. 367‑06‑03580
Address: 101-2302, 31 Bangnim-ro, Nam-gu, Gwangju, Republic of Korea
Phone: 010-8184-5897
Email: KafkaRoki@kafkaroki.com
KakaoTalk: 1:1 chat

Version 1.7, effective August 25, 2026 (previous version 1.6, effective July 30, 2026). This revision changes how the site address (domain) works: a new default option lets you use a subdomain of ours (yourshop.kafka-roki.com) at no cost, and your own domain is now registered and renewed in your name with your payment method instead of being prepaid to us and registered on your behalf (§3, §5, §8). Version 1.6 (July 30, 2026) added the clause letting you cancel a recurring service at any time and be refunded for the days you did not use (§7) and the re‑issue window for self‑service products — one year from the payment date (§5). Version 1.5 added the clause on rights and warranty scope for works made with automated production tools (§8). Version 1.4, issued the same day, added the notice on how and when services are delivered (§3) and the clause allowing withdrawal within 7 days where the fault is ours (§5). Version 1.3 (July 25, 2026) added domain prepayment (§3) and its refund rule (§5). Version 1.2 (July 14, 2026) added the under‑three‑months advance booking rule (§2) and monthly billing for recurring services (§3, §7). Version 1.1 (July 13, 2026) added the three‑month deadline and production term (§2) and the payment method for orders of KRW 5,000,000 or more (§3). Contracts made before this date follow the terms in force at that time. See also our full Terms & Refund Policy (Korean) and Privacy Policy.

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