Refund & Cancellation

Refund & Cancellation Policy

Version 1.9 · announced September 29, 2026 · effective October 6, 2026 · Kafka Roki. This is a faithful English rendering of our Korean Terms & Refund Policy; the Korean version prevails in case of any discrepancy.

This policy explains how cancellations and refunds work for Kafka Roki (the “Studio”) production and operation services — websites, video, presentations, branding, and content — as well as for self‑service digital goods. By booking a consultation or making a payment, you agree to these terms.

Payment & Currency Refund Schedule Digital Goods Travel, Shooting & Rush Recurring Work & Review Deliverables & Copyright Liability Disputes Contact

01Payment & Currency

Fees are, as a rule, paid in full at project kickoff (recurring operation services are billed monthly in advance).
Prices are set in Korean won (KRW). For international payments, the amount is converted to your currency (e.g., USD) at the exchange rate applicable at the time of payment.
For card and international payments, payment‑processing/remittance fees and any differences due to exchange‑rate movement are borne by the customer and shown added to the total at checkout.
Supported methods include bank transfer, card, KakaoPay, and international payments (PayPal, etc.).
For hand‑made, contract‑based production, listed prices are exclusive of tax: VAT (10%) is added, and a tax invoice can be issued on request.
For self‑service tools (3D Orb, card‑news maker, digital business card, etc.), listed prices include VAT and no tax invoice is issued.
Self‑service digital products are pay‑as‑you‑go, priced per item and usable the moment payment clears — 3D Orb video KRW 10,000 per item, digital business card KRW 15,000 per issue, card‑news images KRW 1,000 per saved image, Chagok licence KRW 15,000, paid once (see the pricing page for details). They are charged only where the payment feature is switched on.
Your site address (domain) — you choose one of two options. (1) Use a subdomain of ours (e.g. yourshop.kafka-roki.com) at no additional cost. (2) Use your own domain (e.g. yourshop.com): registration, payment and renewal are made in your name and with your payment method, and the domain fee (about KRW 20,000 per year at the registrar; premium extensions such as .ai are quoted separately) is paid by you each year. We handle the connection setup and remind you 30 days before expiry, but we are not liable for downtime caused by a missed renewal. You may start with (1) and switch to (2) at any time — the site we built stays the same. Hosting and the SSL certificate are included in the build fee, with nothing further to pay.
Orders with a total of KRW 5,000,000 or more cannot be paid by card in a single charge. We finalise the quote during the consultation and receive payment by bank transfer (tax invoice issued).
How and when you receive the service. Nothing is shipped physically; everything is delivered online. 3D Orb videos and card‑news images are downloaded instantly in your browser (within seconds of payment). The digital business card is issued instantly as a link and QR code shown on screen, ready to copy and send. Custom production (websites, video, presentations, detail pages) is produced on the schedule agreed at consultation and delivered by email and messenger (KakaoTalk in Korea, Telegram for overseas clients) on completion, with progress visible at any time on the order‑lookup page.
Advance booking is under three months — requested completion dates are accepted only less than three months from the request, and production does not exceed three months either. If several items together would run past three months, we split them into sequential, separately contracted stages. (This limit does not apply to booking a free consultation.)

02Refund Schedule (Custom Production)

Because our deliverables are custom‑made, the portion of work already performed is non‑refundable. Refunds are determined by the stage at the time of your cancellation request:

After payment, before work begins	100% full refund
After kickoff, before any draft is delivered (planning & scheduling secured)	90% refund (10% withheld for preparation & scheduling)
After a draft is delivered, before the first deliverable	50% refund
50% or more of production completed	Non‑refundable (based on work invested). Only the remaining scope may be adjusted by mutual agreement.
After delivery / completion	Non‑refundable. Defects are handled under our free‑fix warranty (2 months, where applicable).

Stage is assessed from records of drafts/deliverables sent and the amount of work invested. Refunds are issued to the original payment method. For card and international payments (PayPal, etc.), the payment‑processing fees incurred and any exchange‑rate loss are deducted from the refund. Processing typically takes 3–7 business days.

03Self‑Service Digital Goods (e.g., 3D Orb Video)

Self‑service digital products — the 3D Orb video, the digital business card, and card news images (low‑cost items generated instantly) may be cancelled and refunded before download or publishing begins. Once download or publishing is complete, the product is considered delivered, and refunds are restricted — this restriction is disclosed and agreed to at checkout, and a free preview is provided beforehand. If payment succeeded but the video was not delivered properly due to a generation error or defect, we will re‑issue it or refund you after individual review.

Chagok licence (KRW 15,000, one‑time payment, no monthly fee). Chagok (chagok.kafka-roki.com) is an app you sign in to with your Kakao or Google account; once payment clears, the licence is attached to that account immediately and carries over to any device where you sign in with the same account. Unlike the restriction above, you may get a full refund within 7 days of payment even if you have already started using it. If the licence differs from what we displayed or advertised, or is not provided as promised, you may withdraw within 30 days of becoming aware of it, and in any case within 3 months of payment. After a refund the licence is removed, but the records you entered are not deleted. Contact us by email or messenger (KakaoTalk in Korea, Telegram for overseas clients).

Where the fault is ours, you may withdraw within 7 days. Even for digital goods, if the product was not delivered properly through our fault — it failed to generate or publish, the file will not open, or it materially differs from what we displayed or advertised — you may request withdrawal (cancellation and refund) even after download or issuance is complete. The window is 7 days from the day you received the product, or 7 days from the day you discovered the defect where it was not immediately apparent. Once confirmed we issue a full refund, or re‑create the item instead if you prefer. Reach us through the order‑lookup page, email, or messenger (KakaoTalk in Korea, Telegram for overseas clients).

Works made with automated production tools. Tools that generate images, video, or copy may be used as an aid during production, but what to make, which results to keep, and how to refine them are decided by people. For self‑service products such as the 3D Orb video, the shape, colour, speed, and text are chosen by you. The right to use the resulting work is yours, and we do not sell or transfer it to anyone else without your consent. Please note, however, that works produced with such tools may not qualify for copyright registration in every country, depending on how much human authorship is recognised. We transfer usage rights but cannot warrant registrability or exclusivity. If you need trademark registration or exclusive use, tell us during the consultation and we will plan the work accordingly.

You can download again — for one year from payment. The 3D Orb video and card‑news images download immediately after payment, and the files you receive are yours to use with no time limit. If you lose them, we will re‑issue them at no extra charge. Re‑issue is available for one year from the payment date; after that our stored working data is cleared and re‑issue is no longer possible, so please keep your own copy within that year. Request a re‑issue through the order‑lookup page, email, or messenger.

Site address (domain). We do not buy a domain on your behalf or take payment for one. A subdomain of ours (yourshop.kafka-roki.com) is free of charge, so there is nothing to refund. Your own domain is registered and paid for in your name and with your payment method, so its fee is not subject to refund by us; the registrar's refund policy applies.

04Travel, Shooting & Rush Fees

Travel fees cover one on‑site visit. If cancelled after the visit is scheduled, actual transportation costs incurred are deducted. After the visit is completed, travel fees are non‑refundable. For Jeju or overseas visits, airfare/lodging and other actual costs are estimated separately.
Shooting fees are separate from travel fees and are based on shooting time (1 hour KRW 200,000 · 2 hours KRW 300,000 · 4 hours KRW 500,000). Shoots take place on Saturdays only, for up to 4 hours. If cancelled after the shoot is scheduled, actual preparation costs incurred are deducted. After the shoot is completed, shooting fees are non‑refundable. Raw (original) files are not provided; we deliver the finished photos and video.
Rush (expedited) handling adds a 50% surcharge on the work fee. Once the rush process has begun, the surcharge is non‑refundable.

05Monthly Recurring Services

Recurring operation is billed monthly in advance.
You may cancel at any time, and we refund the unused days. Even if a 6‑ or 12‑month term was discussed, you are not locked in: you may withdraw at any time, regardless of the remaining term. For the month already paid, we refund pro rata for the days you did not use.
Refund = amount paid for the month ÷ total days in that month × remaining days (the day you notify us counts as used).
The committed term is never invoiced as a lump sum. Even if you commit to 6 or 12 months, we do not take that amount at kickoff: one month is billed at a time, as each month of service begins.
Tell us through the order‑lookup page, email, or messenger (KakaoTalk in Korea, Telegram for overseas clients). No further months are billed, and any invoice already issued but unpaid is cancelled.
Refunds are issued to the original payment method and typically take 3–7 business days. For card and international payments, the payment‑processing fees incurred and any exchange‑rate loss are deducted.

06Work Progress, Review & Revisions

Work proceeds on the agreed schedule, and you can check progress at each stage on the order-lookup page.
Drafts and revisions within the agreed scope are included in the work. Additional requests or rework beyond that scope are quoted separately.
For website (multi-video landing page) projects, simple typos, layout errors and similar issues found after completion and delivery are fixed free of charge for 2 months from the completion date. For other services (video, presentations, detail pages, etc.), post-completion revisions, corrections, and changes or additions to content are not covered by free fixes and are charged according to our maintenance rate table.

07Deliverables & Copyright

Once the final payment is complete, the right to use the agreed final deliverables belongs to you.
What we deliver is the finished result (high-resolution images, video, etc.). Editable working originals, source files and unselected drafts from the production process, and third-party licensed assets such as fonts, images and music used in the work, are not provided and are excluded from the transfer.
The Studio may use finished results for portfolio and promotional purposes. If you would like your project kept private, please tell us in advance.
Rights to works made with automated production tools, and what we cannot warrant, are set out in section 03 above.
The Studio keeps the delivered finished files and working originals/sources for 3 months from the delivery date; after that they may be deleted due to storage limits. Please download and keep the final deliverables yourself within this period. After it ends, re-sending may not be possible or rework charges may apply.

08Limitation of Liability

The Studio produces the deliverables within the agreed scope with due care. However, we are not liable for damage caused by reasons beyond our control, such as rights issues with materials you provide, outages of external services (domain, hosting, platforms, payment companies), or natural disasters.
Hosting and the SSL certificate are included in the production fee. The domain is a separate item you choose: a subdomain of ours costs nothing, and your own domain is registered in your name, with you paying the domain fee each year.
Both parties keep confidential any non-public information about the other party learned during the work.

09Dispute Resolution & Changes to These Terms

Matters not set out in these terms, and their interpretation, follow the relevant laws and commercial practice.
Disputes are resolved first by mutual consultation. Where that is difficult, the procedures set by the relevant laws apply.
If these terms change, we will announce it on this page. Contracts made before a change follow the previous terms.

10How to Request a Refund / Contact

To request a cancellation or refund, contact us with your receipt number and payment details.
Operated by Kafka Roki · Owner: JeongMi Baek · Business Registration No. 367-06-03580
Mail-order business report: exempt
Address: 101-2302, 31 Bangnim-ro, Nam-gu, Gwangju, Republic of Korea
Phone: 010-8184-5897
Email: KafkaRoki@kafkaroki.com
KakaoTalk: 1:1 chat
Hosting provider: Vercel Inc.

11If We Close Our Service

The Studio may close its service for unavoidable reasons such as ending the business. If so, we make sure you do not lose what you already have:

Advance notice. We announce the closing date at least one month in advance (three months where possible) on our home page and on the order, booking and receipt‑lookup pages. Customers with ongoing contracts are also notified by email or messenger.
No new orders or bookings are accepted from the day of the announcement. Existing contracts are produced and delivered as agreed until the closing date, and remaining installments are collected.
Work we cannot finish by the closing date: because the stop is on our side, we refund the amount for the part not yet delivered, regardless of the stage‑based schedule in §02, and hand over whatever has been completed.
Self‑service digital goods: files you have received remain yours to use without time limit. Re‑issue (normally one year from payment) is available until the closing date. Roki business‑card links may stop opening after closing; on request before the closing date we send the card as an image file.
Sites hosted on our servers (subdomains and your own domains alike) stay online until the closing date. On request before then, we hand over the site files and help move them to hosting or a domain of your choice free of charge. Your own domain is registered in your name from the start and stays yours.
Monthly recurring services are not billed after the closing date; for the month in which closing falls, the unused days are refunded as in §05.
Stored materials (kept three months from delivery) are kept until the closing date and removed afterwards.
This applies whatever the reason for closing; where the law sets a more favourable standard for you, that standard applies.

Version 1.9, announced September 29, 2026 and effective October 6, 2026. This revision adds the service closing clause (§11 here · §12 of the Korean terms): at least one month’s notice, no new orders from the announcement, unfinished work refunded for the undelivered part, re‑issue and hosting kept until the closing date, and free hand‑over of site files. Version 1.8 (effective September 27, 2026; previous version 1.7, effective August 25, 2026) added the shooting fee clause (§6): shooting is charged separately from travel, by shooting time (1 hour KRW 200,000 · 2 hours KRW 300,000 · 4 hours KRW 500,000), on Saturdays only for up to 4 hours; after scheduling, preparation costs are deducted on cancellation, the fee is non‑refundable once the shoot is completed, and raw files are not provided. It also lists our hosting provider (Vercel Inc.) in the contact details (§11). This English page now also renders §4, §8 in full, §9 and §10 of the Korean terms; the terms themselves are unchanged. Version 1.7 (August 25, 2026) changed how the site address (domain) works: a new default option lets you use a subdomain of ours (yourshop.kafka-roki.com) at no cost, and your own domain is now registered and renewed in your name with your payment method instead of being prepaid to us and registered on your behalf (§3, §5, §8). Version 1.6 (July 30, 2026) added the clause letting you cancel a recurring service at any time and be refunded for the days you did not use (§7) and the re‑issue window for self‑service products — one year from the payment date (§5). Version 1.5 added the clause on rights and warranty scope for works made with automated production tools (§8). Version 1.4, issued the same day, added the notice on how and when services are delivered (§3) and the clause allowing withdrawal within 7 days where the fault is ours (§5). Version 1.3 (July 25, 2026) added domain prepayment (§3) and its refund rule (§5). Version 1.2 (July 14, 2026) added the under‑three‑months advance booking rule (§2) and monthly billing for recurring services (§3, §7). Version 1.1 (July 13, 2026) added the three‑month deadline and production term (§2) and the payment method for orders of KRW 5,000,000 or more (§3). Contracts made before this date follow the terms in force at that time. See also our full Terms & Refund Policy (Korean) and Privacy Policy.

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